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| Article Title | Sentiment | Date | Summary | Stock | Id | Author |
|---|---|---|---|---|---|---|
| Article Title | Sentiment | Date | ||||
| United's CEO turns contrite as fallout spreads from passenger mistreatment | -23 | 2017-04-11 00:00:00 | Passenger rights groups say the treatment of Dao is only the latest insult to the flying public. Several lawmakers from both sides of the aisle demanded answers from Munoz and a formal investigation by U.S. Transportation Secretary Elaine Chao. Chris Christie asked the Transportation Department to suspend federal regulations that allow airlines to overbook flights and remove passengers at their discretion. White House spokesman Sean Spicer called the video of the incident “troubling,” but stopped short of saying federal officials should investigate. As public outrage grew and the stock took a hit over the forceful removal of a bloodied passenger, United’s top executive turned contrite, apologizing and launching a review of the company’s policies. | UAL | {"Hugo Martin"} | 1320 |
| United acknowledges fiasco, posts 69% drop in profit | -11 | 2017-04-17 00:00:00 | United posted results that were slightly better than expected, with profits down 69% instead of the 70% that Wall Street had forecast. Investors are more concerned about ticket sales going forward than the earnings decline that United posted Monday evening. United's stock edged up 1% in after hours trading. Delta (DAL), the first major U.S. airline to report last week, posted a 0.5% decline in fares. United's stock fell as the company fielded widespread criticism last week. | UAL | {"Chris Isidore","Julia Horowitz"} | 1321 |
| United Stock Decreases After Passenger Dragged Off Plane | -12 | None | After closing Monday one $71.52, just as videos showing passenger David Dao being dragged from a plane spread like wild on social media, United shares ended up falling 4 percent over the course of the week. The stock ended up at $69 on Thursday, reducing the company's market cap by $770 million to $21.5 billion. United's week was capped off by a report that a scorpion stung a passenger on a plane. Meanwhile, Business Insider reported that United pilots are "infuriated" by the incident and are blaming Chicago officials for how it was handled. The bill for United Airline's week from hell has come due. | UAL | {} | 1322 |
| United Airlines Has A Bigger Problem Than You Think | -19 | 2017-04-21 17:40:49+00 | And it means that United needs to stop chasing the golden snitch of efficient routing to the exclusion of all else. The first priority of United should have been to deflect this story; instead, it doubled-down on it by pretending it didn’t exist. It’s a simple matter of hitting “Go Live” on Twitter Periscope or Facebook Live and broadcasting to the whole world. United has replaced the defunct USAir as the living embodiment of everything godawful about air travel. That’s a big part of why this story, and others like it, spread so rapidly and reach instantaneous viral status. | UAL | {"Best Selling Author Http Www Amazon Com - E Ericho Communications Ceo Http Www Erichopr Xyz On Instagram Https Instagram Com Eric_yaverbaum","Eric Yaverbaum"} | 1323 |
| That time passengers were told to give up their seats for United's CEO and his family | -15 | 2017-04-12 00:00:00 | At that point, a family of five that had occupied most of the six first-class seats got off the aircraft. The flight crew promptly upgraded the first-class standby passengers to the suddenly available first-class seats. When that didn’t work out, the passenger told Ginsberg, the United chief executive hurried back to the Aspen airport. I’ve received many, many recollections of indignities large and small suffered by United passengers. He told me that when he and his family were flying home on United, the weather was pretty fierce. | UAL | {"David Lazarus"} | 1324 |
| Why won't the government let United Airlines die? | -27 | 2017-04-15 00:00:00 | Since 2001, United Airlines has gone through a three-year bankruptcy process, stayed near the bottom among U.S. carriers in customer-service rankings, and endured a tumultuous mega-merger with a rival airline. Among U.S. airlines, notes editorial writer Carla Hall, United has the worst record for transporting pets safely on airplanes, according to the U.S. Department of Transportation. That’s why Virgin America could be sold last year to Alaska Airlines over the express wishes of Virgin’s famous founder: He just didn’t have enough votes. >> Click here to read moreAnother thing United needs to work on: keeping animals alive. The differently headquartered are banned outright from servicing routes between two American cities, a practice with the sinister-sounding name of cabotage. | UAL | {"Contact Reporter","Paul Thornton"} | 1325 |
| United Airlines overbooking fiasco should never have happened (Opinion) | -8 | 2017-04-11 00:00:00 | By now, nearly everyone has seen the video of a passenger being dragged off a United Airlines flight. What is most infuriating is that there is no reason for anyone to be involuntarily bumped from an airline flight -- ever. The problem on the United flight was that the airline only offered up to $800 . Airlines are notorious for lousy customer service, but this latest fiasco sets a new low. Instead of forcing passengers off the plane, all United had to do was go higher with its bid. | UAL | {"Stephen Moore"} | 1326 |
| United Airlines suffers more bad publicity after a passenger is dragged from an overbooked plane | -30 | 2017-04-10 00:00:00 | United Airlines declined to disclose how much money it offered to passengers to voluntarily give up their seats. Unable to get enough volunteers, airline employees boarded the plane, announcing that the offer had been increased to $800. A United Airlines spokesman said the man was delaying the flight by refusing to give up his seat. The seats reportedly were needed for United employees to staff a flight from Louisville the next day. Investors appeared unshaken; shares of the airline’s parent company, United Continental Holdings, closed Monday at $71.52, up 0.9%. | UAL | {"Hugo Martin"} | 1327 |
| And Then... A Scorpion: United Airlines And How (Not) To Handle A Crisis | -18 | 2017-04-19 11:48:53+00 | In fact, most of the time a PR crisis is not a PR crisis. By now most Americans know what happened to Dr. Dao on United Airlines. Munoz blamed the victim, stating that the as yet unnamed Dr. Dao was “disruptive” and that as CEO he stood behind the actions of United employees. Not only do I feel solidarity with Dr. Dao but I begin to realize that I am actually afraid to fly United after what I have seen. No one can “spin” his/her way out of a PR crisis. | UAL | {"Linda Dunbar","Global Public Affairs Pr Corporate Communications Executive"} | 1328 |
| United Airlines was right to bar leggings (Opinion) | -19 | 2017-03-27 00:00:00 | Nowadays, it's not an oppressive dress code either — it's well below the "business casual" that people with actual jobs wear to work. Frankly, the real controversy should be more about improving dress code standards on airplanes, not relaxing them. Pass Riders — even a ten-year-old child — are treated more like United employees than members of the public. There's no reason to erupt over a dress code that is part of an agreed-upon contract between airline and Pass Rider. "1) A @united gate agent isn't letting girls in leggings get on flight from Denver to Minneapolis because spandex is not allowed? | UAL | {"Danny Cevallos","Cnn Legal Analyst"} | 1329 |
| United Airlines Is No Angel | -36 | 2017-04-11 17:09:51+00 | WASHINGTON ― The U.S.-based air carrier United Airlines is no angel. Most prominently, United Airlines dabbled in corporate bribery in U.S. politics from 2011 to 2014. United has faced other legal problems beyond the New Jersey bribery probe. In a statement to United employees, Munoz blamed Dao for refusing to cooperate with Chicago police officers. After all paying customers boarded the plane, four United crew members sought to take seats on the already full flight. | UAL | {"Paul Blumenthal","Reporter Huffpost"} | 1330 |
| United Airlines’ bad week won’t matter — and we have ourselves to blame | -24 | 2017-04-14 00:00:00 | It probably won’t even matter if the United passenger sues — even if he succeeds wildly. Video of airport security officers roughing up a passenger on a United Airlines flight may have been the news of the week, in terms of commentary and outrage. But in the larger scheme, it will likely not matter much, thanks to the oligopolistic structure of the airline industry. But it would have made it a lot harder for United to shrug off what it did this week. He testified before the House of Representatives against the merger of American Airlines and U.S. Airways in 2013. | UAL | {} | 1331 |
| A flight attendant's take on the United mess: 'Three decades of airline insanity had not prepared me.' | -24 | 2017-04-16 00:00:00 | That left 29 seats for 52 business passengers, so 23 biz-class passengers were booted to coach. Passengers on Dao’s flight say the airline offered $800 to volunteers, although Oscar Muñoz, United’s chief executive, said the airline offered as much as $1,000. As the cascade continued, 23 main-cabin passengers — most of whom already had boarding passes — had to be bumped from the flight. If United had increased the payout, I’m betting at least one passenger would have volunteered to give up his seat. If enough volunteers aren’t found, an airline can select passengers for involuntary removal. | UAL | {"Elliott Hester"} | 1332 |
| United Airlines Sued by Passenger Over Alleged Seat Shift | -23 | 2017-04-24 00:00:00 | The case is Shiboleth v. United Airlines Inc., 153733/2017, New York State Supreme Court, New York County (Manhattan). United Airlines has another passenger complaint to deal with -- this time in court. Karen Shiboleth claims she was forced out of her business-class seat during a flight to London from Newark, New Jersey, in September and escorted to the rear of the plane without an explanation. A lawyer for the passenger, David Dao, has said he expects to sue the airline. "We are aware of the filing and reviewing it, but due to pending litigation we are unable to comment," United said in a statement. | UAL | {"Chris Dolmetsch","More Stories Chris Dolmetsch"} | 1339 |
| Emanuel says airport officials doing 'thorough investigation' of United passenger removal | -40 | 2017-04-11 00:00:00 | "That is why we quickly placed the aviation security officer on leave pending a thorough review of the situation. A frame-by-frame account of security officers forcefully removing a passenger from a United flight the airline said was overbooked. "We need to hear from the Aviation Department and the airline about how to make sure this doesn't happen again. They asked Evans to explain the policies and procedures for aviation officers, and whether they were violated, among other questions. Amid questions about the aviation police department's protocol and growing public backlash for the incident, an Aviation Department spokeswoman issued a statement Tuesday night. | UAL | {"Dan Hinkel","John Byrne"} | 1333 |
| Feds Investigating Forcible Ejection Of Passenger On United Flight | -7 | 2017-04-11 08:29:33+00 | The U.S. Department of Transportation has opened an investigation into the treatment of a United Airlines passenger who was forcibly dragged from a plane. “The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the department,” spokeswoman Karen Pride said. However, United Airlines said in a Tuesday statement to USA Today that the flight was not overbooked, but United and their regional affiliate, Republic Airlines, felt the need to remove four passengers to allow crew members to travel aboard the plane. United CEO Oscar Munoz issued a statement expressing remorse for the incident. @united @FoxNews @CNN not a good way to treat a Doctor trying to get to work because they overbooked pic.twitter.com/sj9oHk94Ik — Tyler Bridges (@Tyler_Bridges) April 9, 2017Initial reports said the flight was overbooked. | UAL | {"Trends Reporter","The Huffington Post","Mary Papenfuss"} | 1334 |
| No, the media did not identify the wrong David Dao as United's passenger | -38 | 2017-04-12 00:00:00 | She confirmed that, yes, the Elizabethtown David Dao is the same David Dao who was on the United flight. “The David Dao we have as resident here is not the David Dao on the United flight,” said a student worker who answered the phone. “I hate to say I told you so, but as it turns out fact checking matters because a number of publications ... may have confused United’s Dr David Dao with another David Dao registered in a different state,” wrote an Australian freelance journalist, Claire Connelly, on her website. No, the news media did not get the wrong David Dao. Critics accused the newspaper and other news outlets of trying to justify the force used against Dao, which in turn fueled the resentment against the media that culminated with the rumor that the media had identified the wrong David Dao. | UAL | {"Matt Pearce"} | 1336 |
| Syria, Gorsuch, United Airlines: Your Monday Evening Briefing | -19 | 2017-04-10 00:00:00 | And don’t miss Your Morning Briefing, posted weekdays at 6 a.m. Eastern, and Your Weekend Briefing, posted at 6 a.m. Sundays. The New York Times won three Pulitzer Prizes, and The New York Daily News and ProPublica shared the coveted Pulitzer Prize for public service. United Airlines came in for intense criticism after a video circulated of a passenger being dragged off an overbooked flight. The Evening Briefing by Email Get a nightly rundown of the day's top stories delivered to your inbox every Monday through Friday. Your Evening Briefing is posted at 6 p.m. Eastern. | UAL | {"Karen Zraick","Sandra Stevenson"} | 1337 |
| Tuesday's Morning Email: The Aftermath Of The United Airlines Incident | -14 | 2017-04-11 10:50:51+00 | THE AFTERMATH OF THE UNITED INCIDENT The U.S. Department of Transportation is investigating United Airlines for the treatment of a passenger who was forcibly dragged from a plane because the flight was overbooked. According to the United CEO, the passenger was “belligerent.” Read the full text of the controversial letter here. [HuffPost]2 ADULTS, 1 CHILD DEAD AFTER MURDER-SUICIDE AT SAN BERNARDINO ELEMENTARY SCHOOL A second child has been injured but is expected to recover. [HuffPost]NEIL GORSUCH OFFICIALLY SWORN IN AS AMERICA’S 113th SUPREME COURT JUSTICE The 49-year-old will likely be on the bench for decades. You can watch the disturbing video of the incident. | UAL | {"Lauren Weber","The Morning Email Editor Huffpost"} | 1338 |
| United apologizes — again — after attorney describes dragged passenger's injuries | -29 | 2017-04-13 00:00:00 | United Airlines issued yet another apology Thursday in response to the comments by Demetrio and Dao’s daughter. The outcry put pressure on United Airlines Chief Executive Oscar Munoz to apologize more than once. Passenger forcibly removed from United Airlines flight This video posted on social media shows a passenger on an April 9, 2017, United Airlines flight from Chicago O'Hare International Airport to Louisville, Ky., being removed by security. The man who was dragged off a United Airlines flight suffered a broken nose and concussion and lost two front teeth, according to lawyers who are preparing a lawsuit against the Chicago carrier. After asking for volunteers and offering up to $800 and a hotel stay, United picked four passengers to be removed. | UAL | {"Hugo Martin"} | 1340 |
| United Airlines, Chicago agree to preserve evidence in dragged passenger incident | -12 | 2017-04-17 00:00:00 | United, facing fierce criticism after videos of the incident went viral, said it is reviewing its policies around oversold flights. The airline already has announced some changes, including requiring United employees traveling for work to book seats at least an hour in advance to avoid displacing customers already on board an aircraft. A hearing scheduled for Monday morning was canceled because United and the city "agreed to preserve and protect the evidence requested," Dao's attorney, Thomas Demetrio, said in a statement. United Airlines and the city of Chicago have agreed to keep video and other records from a flight where a passenger who refused to give up his seat was dragged off the plane, the passenger's attorney said. When Dao refused to leave his seat, Aviation Department officers dragged him from the plane. | UAL | {"Lauren Zumbach"} | 1341 |
| United passenger dragged from plane has concussion, broken nose: lawyer | -36 | 2017-04-13 21:57:53+00 | REUTERS/Kamil KrzaczynskiCrystal Dao Pepper, daughter of Dr. David Dao, leaves a news conference at Union League Club in Chicago, Illinois, U.S. April 13, 2017. REUTERS/Kamil KrzaczynskiCrystal Dao Pepper, daughter of Dr. David Dao, speaks during a news conference at Union League Club in Chicago, Illinois, U.S. April 13, 2017. United, in a statement, said Munoz and the company "called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies. A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid April 9, 2017. REUTERS/Kamil KrzaczynskiCrystal Dao Pepper, daughter of Dr. David Dao, reacts during a news conference at Union League Club in Chicago, Illinois, U.S. April 13, 2017. | UAL | {"Timothy Mclaughlin","Karen Pierog"} | 1342 |
| 2 more aviation officers involved in removing passenger from United plane put on leave: officials | -35 | 2017-04-12 00:00:00 | United continues to struggle after man forcibly removed from flight at O'Hare Travelers at O'Hare discuss the recent viral video showing a man forcibly removed from a United flight. (Nancy Stone / Chicago Tribune) Travelers at O'Hare discuss the recent viral video showing a man forcibly removed from a United flight. "This will never happen again on a United Airlines flight," Munoz said on TV, apologizing to Dao, his family, passengers on that flight and United's customers and employees. In 2016, almost 500,000 airline passengers were denied boarding of flights in the U.S, according to the U.S. Department of Transportation. Asked what Dao deserves from United after the incident, Munoz said, "certainly an apology. | UAL | {"Ally Marotti","Lauren Zumbach"} | 1343 |
| United Airlines agrees to preserve evidence from flight where man was dragged off plane | -14 | 2017-04-17 00:00:00 | "lzumbach@chicagotribune.comALSOUnited fiasco shows airlines' power over passengers — and how it might changeUnited apologizes — again — after attorney describes dragged passenger's injuriesColumn: United passenger threatened with handcuffs to make room for 'higher-priority' traveler When Dao refused to leave his seat, Aviation Department officers dragged him off the plane. The airline already has announced some changes, including requiring United employees traveling for work to book seats at least an hour in advance to avoid displacing customers already on board an aircraft. A hearing scheduled for Monday was canceled because United and the city "agreed to preserve and protect the evidence requested," Dao's attorney, Thomas Demetrio, said in a statement. United Airlines and the city of Chicago have agreed to keep video and other records from a flight where a passenger who refused to give up his seat was dragged off the plane, the passenger's attorney said. | UAL | {"Lauren Zumbach"} | 1344 |
| United Airlines says customers are 'welcome' to wear leggings — unlike teens who used special passes | -14 | 2017-03-27 00:00:00 | "As for the more recent leggings incident, United Airlines says it has no plans to immediately change the dress code in response to the criticism. The dispute has even prompted an online petition, asking United to adopt a “less sexist” dress code. United responded by saying that regular-paying fliers are welcome to wear leggings aboard its flights. United declined to reveal the dress code for employees and pass holders. Airlines officials say employees must meet a higher standard because they represent the carriers in the eyes of the public. | UAL | {"Hugo Martin","Samantha Masunaga"} | 1381 |
| United CEO Apologizes Again After First Mea Culpa Falls Flat | -24 | 2017-04-11 00:00:00 | United Continental Holdings Inc. struggled to contain spiraling fallout over a passenger’s forcible removal from a flight as efforts at damage control fell flat. ‘Re-Accomodate’Munoz initially apologized for “having to re-accommodate these customers” but the CEO called the passenger “disruptive” and “belligerent” in a subsequent message to employees. United said initially that the flight was overbooked, its staff chose Dao among others and he didn’t want to get bumped. Potential travelers finding similar fares on United and a competitor may choose the rival because of the video, he said. He called for the U.S. Transportation Department to immediately suspend rules that allow carriers to overbook and remove passengers. | UAL | {"Linly Lin","More Stories Justin Bachman","Michael Sasso Justin Bachman Linly Lin","More Stories Michael Sasso","Justin Bachman","More Stories Linly Lin","Michael Sasso"} | 1345 |
| United Airlines: Shares drop after passenger dragging video | -27 | None | Shares in United Airlines' parent company have dropped after footage of a screaming passenger being dragged off an overbooked plane went viral. United Airlines' public relations disasterOnly last month, trade magazine PRWeek named Mr Munoz as 2017 US Communicator of the Year. United Airlines incident: What went wrong? Media playback is unsupported on your device Media caption An eyewitness describes how the passenger sitting next to her was dragged off a United Airlines plane. United Airlines mocked onlineAsian outrage at passenger removalMore than 60,000 people so far have signed a petition to the White House asking for an investigation into the incident. | UAL | {} | 1346 |
| United Airlines shares drop after man dragged off flight | -9 | 2017-04-11 00:00:00 | Shares in United Airlines slipped by just over 1% Tuesday as the company scrambled to address a video showing a passenger being forcibly dragged off an overbooked flight. The video, which surfaced Monday, showed a passenger removed on Sunday from United flight 3411 at Chicago O'Hare International Airport. Related: American Airlines buys stake in top carrier China SouthernThe Chicago-based carrier is the U.S.'s third largest airline by passenger traffic, operating more than 4,500 flights a day to 339 airports across five continents. Earlier in the day, United Continental Holdings (UAL)' stock was off about 4%, knocking off close to $1 billion off the company's market value. United released its traffic figures for March on Monday afternoon, reporting 3% growth over the previous year. | UAL | {"Ivana Kottasova"} | 1347 |
| United Airlines passenger 'stung by scorpion' on flight | -13 | None | Media playback is unsupported on your device Media caption Richard Bell describes the moment a scorpion fell on his headA Canadian man says he was stung by a scorpion while travelling in business class on a United Airlines flight. "A fellow passenger, he said, warned him that the creature was a scorpion and could be dangerous. It happened on Sunday, the same day a United passenger was violently dragged from a plane after refusing to give his seat to a staff member. Richard Bell said the scorpion fell from the overhead bin and onto his head during lunch on a trip from Houston, Texas to Calgary in Canada. "So I dropped it on my plate and then I went to pick it up again, and that's when it stung me. | UAL | {} | 1348 |
| United Airlines passenger claims scorpion stung him on flight to Canada | -11 | 2017-04-13 00:00:00 | The incident was confirmed by United Airlines. “I was just sitting with anxiety – with my legs up, of course – looking around,” Linda Bell told Global News. “Our flight attendants helped a customer who was stung by what appeared to be a scorpion,” a spokesperson for the airline said in an email. United passenger dragged off plane likely to sue airline, attorney says Read more“While I was eating, something fell in my hair from the overhead above me,” Richard Bell told the Canadian Broadcasting Corporation. “It got my nail, mostly.”As he reeled from what felt like a wasp sting, he flicked the scorpion on the floor. | UAL | {"Ashifa Kassam"} | 1349 |
| 'The buck stops here,' says United CEO as shares drop further | -14 | 2017-04-18 00:00:00 | United shares 5-day performance United Continental CEO Oscar Munoz said Tuesday that no one will be fired for the airline's recent debacle involving a passenger being dragged off an overbooked flight. "The company has been embroiled in controversy ever since a video surfaced of Dr. David Dao being dragged off an overbooked flight in Chicago. The fiasco has hurt shares of United Continental, which dropped about 4 percent on Tuesday, despite the company reporting better-than-expected earnings late Monday. And I'm sure there was lots of conjecture about me personally," the apologetic CEO said on the company's earnings call Tuesday. | UAL | {"Natalia Wojcik"} | 1350 |
| United Airlines' CEO vows the airline will learn and grow after passenger-dragging fiasco | -48 | 2017-04-18 00:00:00 | “Compared to other airlines, United is under performing,” he said. Demetrio and Golan represent the Dao family in a likely lawsuit against United Airlines. (Antonio Perez / TNS)The fallout“There was never consideration of firing an employee” over the Dao incident, Munoz said Tuesday, acknowledging that there had been rumors that even he would lose his job. They believe we will get this fixed.”Airline President Scott Kirby told analysts and reporters that it is too early to tell whether the Dao incident has hurt bookings on the carrier. 9:10 a.m.: This article was updated with additional comments from United CEO Oscar Munoz and President Scott Kirby. | UAL | {"Hugo Martin","Contact Reporter"} | 1351 |
| Police reports describe United incident involving David Dao | -18 | 2017-04-24 00:00:00 | An incident report obtained via a public-records request names the three officers involved with dragging David Dao, 69, off a United Airlines flight in an incident that ignited public backlash. A few minutes later, the report said, Dao ran back onto the plane, saying: "I'm not getting off the plane. United CEO Oscar Munoz has publicly apologized for the incident after first releasing two statements that were poorly received. Filed by the Chicago Department of Aviation, the report names three aviation security officers: Mauricio Rodriguez Jr., Steven Smith, and James Long. Smith and Rodriguez became security officers in June 2016. | UAL | {"Danielle Muoio"} | 1352 |
| United Airlines vows not to call police on passengers as CEO apologizes for fiasco | -8 | 2017-04-12 00:00:00 | — United Airlines CEO Oscar MunozLater Wednesday, United said all customers on that flight are receiving compensation for their ticket costs. During his interview, Munoz apologized to Dao, his family, passengers on the plane, United customers and employees, pledging that this “will never happen again on a United Airlines flight.”“That is not who our family at United is,” Munoz said. When there were no volunteers, United selected Dao and other passengers to get off the plane. Rather than changing policies on overbooking, airlines should adjust their compensation policies to get more volunteers to take a later flight, he said. United has said it needed to bump four passengers to make room for airline employees who needed to travel to Louisville. | UAL | {"Tracey Lien","Samantha Masunaga"} | 1359 |
| City inspector general probe adds to scrutiny in United passenger dragging case | -22 | 2017-04-25 00:00:00 | On Tuesday, the mayor referred to both the Aviation Department review and the watchdog probe while speaking generally about the United case. Three aviation police officers were suspended in the wake of the United case. The city's top watchdog is investigating the notorious passenger-dragging incident aboard a United Airlines plane at O'Hare International Airport, Inspector General Joseph Ferguson's office acknowledged Tuesday. The subpoena focused on Jeffrey Redding, deputy aviation commissioner and a point person in the department's look into the United Airlines passenger-dragging debacle. Redding was terminated in 2015 for what tollway officials called "multiple violations of Illinois Tollway personnel policy and procedures. | UAL | {"Hal Dardick"} | 1353 |
| Congressional Asian Caucus wants probe into United | -14 | 2017-04-13 00:00:00 | "United Airlines' public response to this situation has resulted in more questions than answers," Rep. Judy Chu, D-California, wrote to Transportation Secretary Elaine Chao in a letter Wednesday. Many reactions on social media called for a boycott of United, accusing the airline of racial discrimination. "It is imperative that we have more information on the industry practices that led to this particular incident and whether these policies meet Federal standards," Chu wrote to Chao. "Although overbooking is a common practice among many commercial airline carriers and is not illegal, I am deeply concerned by the disturbing actions taken aboard United Airlines Flight 3411 to remove Dr. Story highlights Rep. Chu: "I am deeply concerned by the disturbing actions taken aboard United Airlines Flight 3411"Many social media reactions have accused the airline of racial discrimination(CNN) The chair of the Congressional Asian Pacific American Caucus called on the Trump administration to launch an investigation into the violent removal of a passenger from a United Airlines flight Sunday. | UAL | {"Eugene Scott"} | 1354 |
| Following United dragging incident, Congress to hold oversight hearing on airline consumer issues | -16 | 2017-04-20 00:00:00 | (Chris Sweda/Chicago Tribune via AP)In the wake of public outrage over an incident in which a man was dragged from a United Airlines flight, a House committee will hold a hearing on airline consumer issues, its leaders said. The incident was a public-relations nightmare for United and drew international calls for a boycott of the airline. In this April 11, 2017, photo, people with Asian community organizations from Chicago hold signs to protest David Dao’s removal from a United Airlines flight. Dao and three other passengers were asked to leave the flight after airline officials were unable to persuade anyone to leave the flight voluntarily in exchange for a flight voucher. The incident occurred when the airline asked for volunteers to give up their seats to accommodate four off-duty crew members on the Louisville-bound flight. | UAL | {"Lori Aratani Writes About How People Live Work Play In The D C Region For The Post S Transportation Development Team"} | 1355 |
| United passenger's experience was 'more horrifying and terrible' than fleeing Vietnam, his attorney says | -23 | 2017-04-13 00:00:00 | While Aviation Department officers who pulled Dao from the plane were not United employees, Demetrio said United is ultimately responsible for what happens on its flights. Michael Zalewski, 23rd, warned that city and United Airlines officials would not be able to answer some questions because of "pending litigation. Attorney for David Dao Antonio Perez / Chicago Tribune Thomas Demetrio, an attorney representing David Dao, speaks April 13, 2017, at a news conference at the Union League Club in Chicago. "For a long time, airlines, United in particular, have bullied us. In a Thursday statement responding to the news conference, United again apologized and said it will take "immediate, concrete action" to prevent similar incidents from happening again. | UAL | {"Ally Marotti","Lauren Zumbach"} | 1356 |
| Tax Day Marches, United Airlines, North Korea: Your Weekend Briefing | -10 | 2017-04-16 00:00:00 | April 15 fell on a Saturday, delaying tax day and providing an organizing principle for marches around the country to demand that President Trump release his tax returns. President Trump said relations with Russia, Syria’s backer despite a recent chemical attack, were at an “all-time low.”_____Photo6. Advertisement Continue reading the main storyBut, at a time of heightened global tensions, he urged world leaders to contain conflicts. Your Weekend Briefing is published Sundays at 6 a.m. Eastern. On “Saturday Night Live”: Alec Baldwin’s President Trump and a Bannon-Kushner showdown. | UAL | {"Andrew Hinderaker","Daniel Victor"} | 1357 |
| Will Those Outraged At United Airlines Fight For Black And Brown Lives? | -25 | 2017-04-14 01:26:20+00 | Rosa Parks is Rosa Parks. ) People have a right to be upset, and the American public seems very uniquely united against United on this one. $1000 was offered to anyone who would give up their seat, but United wouldn’t go above that figure. If Dao’s freedom, justice, and life matters — and you find that injustice relatable — and if all lives matter, do Black and Brown lives matter too? Aren’t there parallels to Dr. David Dao and Rosa Parks, just as USA Today tweeted? | UAL | {"Dan Evans-nakamura","Aka Dan The Internet Uc Berkeley Junior Assistant Producer At The Young Turks"} | 1358 |
| Donald Trump, United Airlines, Afghanistan: Your Evening Briefing | -14 | 2017-04-14 00:00:00 | And don’t miss Your Morning Briefing, posted weekdays at 6 a.m. Eastern, and Your Weekend Briefing, posted at 6 a.m. Sundays. The Evening Briefing by Email Get a nightly rundown of the day's top stories delivered to your inbox every Monday through Friday. For President Trump, that curve has affected his stances on issues as varied as Russia, North Korea and the Export-Import Bank. Advertisement Continue reading the main storyYour Evening Briefing is posted at 6 p.m. Eastern. China called for calm on all sides as North Korea intensified its saber-rattling ahead of its founder’s day celebrations, and a United States Navy strike group approached the region. | UAL | {"Sandra Stevenson","Charles Mcdermid"} | 1360 |
| 'Blame United,' 'Blame Deregulation,' and Other Fallacies | -23 | 2017-04-18 00:00:00 | But I don’t think it’s contested that fare dispersion has been a major effect of deregulation. Will United Airlines’ Customer Problems Impact Investors? They don’t oversell flights because they don’t care; they oversell flights because we want them to. Airlines don’t cram in seats and oversell flights because they are sadists. To the extent that deregulation has contributed to today’s crowded flights, it is necessarily what has also allowed fares to decline. | UAL | {"Eli Lake","Barry Ritholtz","Megan Mcardle","Noah Feldman","Jonathan Bernstein","Mihir Sharma"} | 1361 |
| United CEO says no one will be fired for dragging incident | -17 | None | The CEO of United Airlines says no one will be fired over the dragging of a man off a plane — including himself. United announced two rule changes last week, including saying that it will no longer call police to remove passengers from overbooked planes. Wall Street analysts have been mostly silent about the Dao incident, perhaps believing that it won't have a noticeable impact on United profits. " Back in December, the analyst had called United Continental the "most compelling stock" in the airline sector. Yet United officials said they couldn't measure whether the dragging has affected their business. | UAL | {"Abc News"} | 1362 |
| Oscar Munoz Won’t Get Planned Promotion to Chairman of United | -14 | 2017-04-21 00:00:00 | But amid a backlash, Mr. Munoz changed course and said he felt “shame” over how the situation was handled. Earlier that month, a trade publication, PR Week, had given Mr. Munoz its Communicator of the Year award. A month after his appointment, however, Mr. Munoz had a heart attack and ultimately underwent a heart transplant. The past two months have been brutal ones for Mr. Munoz and United’s image. In 2016, Mr. Munoz received total compensation of $18.7 million, with $13.8 million in stock awards accounting for a large share of it. | UAL | {"Barry Meier"} | 1382 |
| United passenger dragged off flight will file lawsuit, lawyer says | -27 | 2017-04-13 00:00:00 | (CNN) The passenger forcefully removed from a United Airlines flight this week has a concussion and broken nose, his attorney told reporters Thursday, adding that the 69-year-old physician will file a lawsuit. Shares in United Airlines slipped by 4% Tuesday, and the company's market value plummeted by $1 billionA Thursday statement said United wants to "make this right. The incident repulsed many United customers, some protesting by cutting up their United mileage cardsMy new #united card. "For a long time, airlines -- United, in particular -- have bullied us. The unarmed security officers receive about half the number of standard training hours as Chicago police officers, who are armed. | UAL | {"Eliott C","Mclaughlin Cnn"} | 1363 |
| Lawyer of dragged United passenger now represents mother in American Airlines incident | -8 | 2017-04-24 00:00:00 | A lawyer for the Kentucky doctor who was dragged from a United Express flight says he is also representing a woman who got into a verbal confrontation with a flight attendant on American Airlines. The incident came less than two weeks after cellphone video showed Dr. David Dao being violently dragged off a United Express flight in Chicago. Attorney Thomas Demetrio said during an appearance on NBC's “Today” show that the attendant took away the woman's stroller, nearly hitting her child in the process. This story was originally published at 9:20 a.m. The attendant has been removed from duty. | UAL | {"Associated Press"} | 1364 |
| Chicago police 'statement' another weird twist to United fiasco | -23 | 2017-04-11 00:00:00 | "Chicago PD Reverts To Form — Blames United Passenger for His Injuries," said the headline on the popular left-wing news site Daily Kos. Aviation Officers arrived on scene attempted to carry the individual off of the flight when he fell. Chicago police officers weren't even on that United Express plane Sunday evening at O'Hare International Airport, yet somehow their department has also taken a beating. As the statement itself noted, these were officers from the Department of Aviation, a separate department. "Twitter @EricZornRelated articles:United CEO issues another apology, dragged passenger says he's in hospitalI was on United flight 3411. | UAL | {"Eric Zorn"} | 1365 |
| United Grapples With PR Crisis Over Videos of Man Being Dragged Off Plane | -14 | 2017-04-11 00:00:00 | If the crew members had not been allowed to board, Ms. McCarthy said, the Monday morning flight would have been canceled. In the United States, compensation maxes out at $1,350, but experts say the reward offers rarely get that high. Some airlines choose to bump the passengers who paid the lowest fares, while some choose the last passengers to check in. United, on Tuesday, appeared to backtrack from prior statements that the flight with Dr. Dao aboard — heading from O’Hare in Chicago to Louisville, Ky. — was overbooked. It is a strategy that ensures a full plane and maximizes profits for airlines. | UAL | {"Sapna Maheshwari","Julie Creswell"} | 1366 |
| CMO Today: United Grapples With PR Disaster | -17 | None | Twitter and Facebook lighted up Sunday and Monday with videos of a distressed passenger being forcibly removed from a United Airlines flight at Chicago’s O’Hare International Airport, The Wall Street Journal reports. But viewers who expect to use that DVR service to skip past ads on prerecorded shows might be unpleasantly surprised to learn they can’t, the Journal reports. A note United Continental Chief Executive Oscar Munoz sent employees Monday evening described the passenger as “disruptive and belligerent,” and Mr. Munoz said he “stands behind” the actions of United employees, CNBC reports. With most fake news articles there is little recourse, other than attempting to shut off the ads that appear alongside such content. The New York Times was awarded three prizes, The Wall Street Journal received one, and the combined reporting of the New York Daily News and ProPublica won the coveted award for public-service journalism, the Journal reports. | UAL | {"Jack Marshall","Jack Marshall Wsj Com"} | 1367 |
| My Mexican Husband Was Accused Of Trafficking Our Daughter On A United Flight | -16 | 2017-04-17 12:01:41+00 | The “incident”: another passenger on the plane, who was obviously inebriated, accused my husband of child trafficking. She claimed that my fair-skinned daughter didn’t look like her Mexican father, and stoked suspicion that he had kidnapped her. Once out of the plane, four officers from Port Authority and Customs and Border Protection (CBP) surrounded them. At that point they seemed satisfied that my husband was not, in fact, trafficking our daughter. This person identified himself as a sergeant and proceeded to tell me that there was an ‘incident’ on the plane that involved my husband and daughter. | UAL | {"High School Teacher","Maura Furfey"} | 1368 |
| Video of United Airlines Passenger Creates Furor in China, Too | -21 | 2017-04-11 00:00:00 | Others said the episode showed that people of Chinese descent in the United States faced rampant discrimination. VideoBEIJING — A day after the forced removal of a passenger from a United Airlines flight provoked a social media furor in the United States, a similar outcry followed in China, after state-run news outlets here described the man as being of Chinese descent. “I’ve learned from the media that there is a lot of racism in the United States,” Mr. Zhang, 18, said in a telephone interview. Many Chinese social media users accused United of racism, while others called for a boycott. “In the United States, Asians are often discriminated against,” one Weibo user wrote. | UAL | {"Hern Ndez","Cao Li","Javier C"} | 1369 |
| United revenues are up as airline grapples with fallout from dragged passenger, leggings incidents | -20 | 2017-04-17 00:00:00 | Passenger forcibly removed from United Airlines flight This video posted on social media shows a passenger on an April 9, 2017, United Airlines flight from Chicago O'Hare International Airport to Louisville, Ky., being removed by security. Even as customers called for a boycott of United, experts said the airline would likely recover from any reputational damage. A United spokeswoman said the airline asked the couple if they wanted to pay the difference in fare, but that they declined. United offered them a discounted rate at a hotel for Saturday night and rebooked them for a Sunday morning flight. With Monday's climb, the shares are above where they were during the heart of the fallout from the ugly video. | UAL | {"Thomas Heath"} | 1370 |
| The 2017 Annual “Stupid Company" Award: United Wins! | -24 | 2017-04-15 22:10:16+00 | United claimed that Munoz called Dr. Dao numerous times to apologize but Dr. Dao’s lawyer said that Dr. Dao nor his family ever received a call. The cost to Dr. Dao: two broken front teeth, a broken nose, a concussion, and sinus problems that may require reconstructive surgery. But to call in police to drag him out by any means possible shows very poor discipline in the part of United airline. The cost to United Airlines: A video of the manhandled Dr. Dao circulating around the world. The next need is for CEO Munoz to deliver a much more sincere apology that comes from the heart. | UAL | {"S C","Johnson Distinguished Professor Of International Marketing At The Kellogg School Of Management At Northwestern University","Philip Kotler"} | 1371 |
| United Airlines: David Dao's Daughter Says Family 'Sickened' | -19 | None | "I hope that’s what happens. We were horrified and shocked and sickened to learn what had happened to him and see what had happened to him. An attorney for Dr. David Dao, the passenger who was forcibly removed from a United Airlines flight Sunday, warned of a likely lawsuit against the company Thursday as he condemned the airline for using “unreasonable force and violence” to remove Dao. We hope that in the future nothing like this happens again.”“Seeing it on video made those emotions exacerbated,” she added. Demetrio said he wants Dao to become a champion in the upcoming battle against maltreatment by airlines. | UAL | {} | 1372 |
| Video shows American Airlines flight attendant challenging passenger to fight | -39 | 2017-04-22 00:00:00 | “Hey, bud,” the male passenger who had gotten out of his seat earlier calls out, while pointing at the male flight attendant. Air rage has become a serious issue on our flights.”The recorded confrontation aboard the American Airlines flight comes not long after viral videos captured a passenger being forcibly removed from a United Airlines flight earlier this month. “Just give me back my stroller, please.”At first, the male flight attendant in question does not appear in the frame. The flight attendant takes a step forward and the male passenger leaps into the aisle. AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby. | UAL | {"Amy B Wang Is A General Assignment Reporter For The Washington Post"} | 1373 |
| United calls the passenger "disruptive" and "belligerent" | -21 | 2017-04-10 00:00:00 | • Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. "This account of Flight 3411 is purely from the perspective of the airline. The sequence of events is based on preliminary reports submitted by the airline's employees:"Summary of Flight 3411• On Sunday, April 9, after United Express Flight 3411 was fully boarded, United's gate agents were approached by crew members that were told they needed to board the flight. United CEO Oscar Munoz has shared the airline's official recap of an incident in which law-enforcement officials on Sunday forcibly removed a passenger from one of the company's flights. In addition, one of the officers involved in the removal of the passenger has been placed on leave. | UAL | {"Benjamin Zhang"} | 1374 |
| United CEO Oscar Munoz defends employees in letter | -11 | 2017-04-10 00:00:00 | Below is the text of the letter United Airlines' parent company CEO Oscar Munoz sent to employees after a passenger was dragged from a United plane at Chicago's O'Hare International Airport. A frame-by-frame account of security officers forcefully removing a passenger from a United flight the airline said was overbooked. • Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. OscarSummary of Flight 3411• On Sunday, April 9, after United Express Flight 3411 was fully boarded, United's gate agents were approached by crewmembers that were told they needed to board the flight. The summary below the letter was compiled by United:Dear Team,Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. | UAL | {"Associated Press"} | 1375 |
| United Airlines and Reputation Risk | -29 | 2017-04-12 04:25:39+00 | The well documented “mouse in the salad” incident of 2011 was potentially as calamitous as United’s Dr. Dao debacle. As United Airlines hits a completely avoidable yet violent bout of reputation turbulence over its aggressive customer disservice, we must ask how one of the world’s largest airlines could suffer such a terrible self-inflicted wound. When a simple apology – combined with some “blood money” to prevent inevitable lawsuits – would suffice, United’s response has angered many of its stakeholders, elevating crisis response efforts to a board-level priority. Further compounding United’s woes, the company’s market value entered rapid descent, wiping away $250 million since the scandal emerged, highlighting the growing economic cost of reputation risk. Critically, unlike United, Le Pain Quotidien does not enjoy a fortress balance sheet to shield it from surprise events. | UAL | {"Dante Disparte","Founder Ceo Of Risk Cooperative Co-author Global Risk Agility Decision Making Macmillan"} | 1376 |
| Pilot: Stop blaming United (Opinion) | -8 | 2017-04-19 00:00:00 | As a pilot, I don't usually get involved with the boarding process, except to offer a welcome aboard greeting. While I've remained silent until now, as a pilot I feel compelled to offer my two cents. They, not the pilot or the crew, dragged Dao off the plane against his will. Good flight crews will coordinate with agents, especially in abnormal circumstances, such as inclement weather. And when United Airlines CEO Oscar Munoz announced Wednesday that no one has been fired over the incident, I was certain there had to be more to the story. | UAL | {"Les Abend"} | 1377 |
| United Airlines' apologies began with 're-accommodate,' now vow to 'fix what's broken' | -16 | 2017-04-13 00:00:00 | United continues to struggle after man forcibly removed from flight at O'Hare Travelers at O'Hare discuss the recent viral video showing a man forcibly removed from a United flight. (Nancy Stone / Chicago Tribune) Travelers at O'Hare discuss the recent viral video showing a man forcibly removed from a United flight. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. We have committed to our customers and our employees that we are going to fix what's broken so this never happens again. United CEO Oscar Munoz and the company called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies. | UAL | {"Associated Press"} | 1378 |
| United’s Apologies: A Timeline | -28 | 2017-04-14 00:00:00 | United CEO Oscar Munoz and the company called Dr. Dao on numerous occasions to express our heartfelt and deepest apologies. Monday‘An upsetting event’The company’s first response placed the blame for the episode on Dr. Dao. In a statement on Monday morning, United said, “We apologize for the overbook situation,” but made no reference to Dr. Dao or the video. We continue to express our sincerest apology to Dr. Dao. ImageTuesday‘Never too late to do the right thing’A public relations crisis was unfolding as potential customers, objecting to United’s early statements, threatened a boycott. | UAL | {"Erin Mccann"} | 1379 |
| The Victim Blaming Continues In United Airlines Saga | -31 | 2017-04-12 19:57:58+00 | The bottom line is this: United Airlines should have resolved the overbooking issue before the passengers boarded the plane. Dr. Dao was probably was thinking “I am certainly not missing my appointments so soon after getting my license back”. The case will almost certainly settle out of court; United Airlines CEO Oscar Munoz has indicated that he was reaching out to Dr. Dao to “make things right”. Dr. Dao was a victim of inappropriate procedures on United Airlines, and has a very solid lawsuit on the grounds of excessive force, infliction of emotional distress, and possibly breach of contract. Dr. Dao was involved in issuing fraudulent prescriptions, possibly as part of a destructive romantic relationship. | UAL | {"The Resident Legal Diva Attorney Speaker Writer Wife Blogger At Melbapearsonesq Com","Pearson Contributor","Melba V"} | 1380 |
| UPDATE 1-SAP to cut 2,250 posts while creating similar number in refocusing | -3 | 2015-03-06 08:34:56+00 | Last year SAP, Europe’s largest software maker, which employs about 75,000 workers worldwide, cut a similar percentage of posts, said Stefan Ries, SAP’s chief of human resources. Last year SAP created a similar number of new jobs, Ries said. SAP workers in Europe can make use of voluntary leave arrangements. (Adds details)FRANKFURT, March 6 (Reuters) - Business software maker SAP SE will cut about 2,250 posts, or around 3 percent of its global workforce, while creating a similar number in expanding parts of the company, as it accelerates a push to sell its products via the Internet. In Germany, France, the United Kingdom and the United States, SAP will in addition be offering early retirement. | UAL | {"Reuters Editorial","Reuters Staff"} | 1412 |